IMPORTANT SALON RULES
DEPOSITS
PLEASE NOTE THAT WE REQUIRE A NON REFUNDABLE up to 30% DEPOSIT FOR ALL APPOINTMENTS THAT GO TOWARDS THE COST OF YOUR SERVICE. YOUR REMAINING BALANCE IS DUE all payments expected braids & Loc Extensions services are IN CASH ONLY!
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DO NOT BOOK A LUXURY INSTALL APPOINTMENT UNTIL YOU HAVE HAD A CONSULTATION!!! IF YOU DO THE DEPOSIT YOUR PAY WILL NOT BE RETURNED!
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NO EXTRA GUESTS be present unless it is for reasons related to disability.
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Only Service animals are permitted on the premises.
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We understand and value your time, however, in order to deliver a professional and exceptional experience tailored to your needs, our services cannot be rushed. Please ensure you allocate enough time for us to effectively perform our job.
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- Before and after hair images may be taken for documentation. Facial images will only be captured with your explicit consent.
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- No recording or photography without permission.
- Short consultation before service.
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- Notify us of any product allergies when booking your appointment and before starting your service.
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- Postpone appointment if contagious.
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- All extra services incur additional charges. No complimentary services.
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- Payment is due at the time of service or a $20 daily late fee will be applied.
All sales are final - no refunds or exchanges. If you are unhappy with your service, please notify our artist immediately so they can make any necessary adjustments.
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Cancellation or Rescheduling Policy
If you must cancel or reschedule an appointment, please provide a minimum of 48 hours notice so we have the opportunity to offer your reserved time to another client on our waitlist. If you cancel less than 24 hours in advance, you will be asked to pay a cancellation fee for the prior appointment BEFORE your next appointment is scheduled. The 
cancellation fee will be 50% of the service charges for the missed appointments).
 Payment will be taken by phone, via a credit card payment. If you do not cancel and simply NO
SHOW, the cancellation fee is 100% of the service charges for the missed appointments). Payment will be taken If you have standing appointments or a series of pre-scheduled appointments, we will contact you to pay the assessed cancellation fee. If the cancellation fee is not paid, we will work with your service provider(s) to determine if future appointments should be removed from the appointment book. Cancellation fees apply to all of our services and this policy applies to all clients. As always, extenuating circumstances will be taken into consideration.
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What happens if I am running late?
- We understand that unforeseen circumstances can occur. You have a 10-minute grace period before a $30 late fee is applied. If you are more than 15 minutes late, we may need to reschedule unless the professional’s schedule allows for accommodation. Please note that exceptions to this policy will be considered on a case-by-case basis.
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Can I change Styles?
When it comes to changing styles on the day of your appointment, it may not always be possible due to time constraints and prior commitments. However, we can assure you we will do our best to accommodate any changes or adjustments during the appointment itself, base on availability and feasibility. We encourage you to reach out ahead of time if you have any specific requests or changes you would like to discuss so we can better prepare and provide you with the best possible experience.
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How to cancel or reschedule
Please contact our business phone at 412-342-2727 or text 412-339-0219 (No via email or google message) while making, rescheduling or cancelling appointments to avoid the below cancellation fees: •Appointments canceled or rescheduled within 48 hours (business hours) of the appointment time, we charge 50% of the service total. • For appointments cancelled within 24 hours or “no-show” appointments, we charge 100% of the service total. All messages/calls will be returned during our normal business hours. Thank you for your cooperation.