IMPORTANT SALON RULES
DEPOSITS
PLEASE NOTE THAT WE REQUIRE A NON REFUNDABLE up to 30% DEPOSIT FOR ALL APPOINTMENTS THAT GO TOWARDS THE COST OF YOUR SERVICE.
PREFERRED PAYMENT METHODS: CASH OR ZELLE. ALL MAJOR CREDIT AND DEBIT CARDS AREED. ABSOLUTELY NO REFUNDS.
Braids & Loc Extensions services are IN CASH ONLY!
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We highly recommend securing your appointment online for convenience. However, if you prefer to schedule via phone, please call our 24/7 hotline at 412-342-2727 and have your card ready to provide a deposit to confirm your booking. Please note that appointments are only considered confirmed once the deposit is received. Thank you for choosing our services!
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For any other questions via text message, please allow 24-48 hours for us to get back to you during our business hours. Thank you for your understanding and for choosing our services.
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DO NOT BOOK A LUXURY INSTALL APPOINTMENT UNTIL YOU HAVE HAD A CONSULTATION!!! IF YOU DO THE DEPOSIT YOUR PAY WILL NOT BE RETURNED!
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NO EXTRA GUESTS be present unless it is for reasons related to disability.
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Only Service animals are permitted on the premises.
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We understand and value your time, however, in order to deliver a professional and exceptional experience tailored to your needs, our services cannot be rushed. Please ensure you allocate enough time for us to effectively perform our job.
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- Before and after hair images may be taken for documentation. Facial images will only be captured with your explicit consent.
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- No recording or photography without permission.
- Short consultation before service.
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- Notify us of any product allergies when booking your appointment and before starting your service.
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- Postpone appointment if contagious.
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- All extra services incur additional charges. No complimentary services.
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- Payment is due at the time of service or a $20 daily late fee will be applied, and any actions taken to recover the funds may incurs additional charges.
All sales are final - no refunds or exchanges. If you are unhappy with your service, please notify our artist immediately so they can make any necessary adjustments.
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Cancellation or Rescheduling Policy
Please text your information to 412-339-0219 (no call) for appointment rescheduling, or cancellations and allow 24 hours for us to get back to you. For express rescheduling please call our 24/7 hotline 412-342-2727 for immediate assistance.
Avoid using email or Google messages for these purposes. To prevent cancellation fees, kindly take note of the following policy: Appointments canceled or rescheduled within 48 business hours of the appointment incur a 50% charge of the service total. For appointments canceled within 24 hours, on the same, or for no show appointments, a 100% charge of the service total applies as this time slot cannot be filled. All calls and messages will be promptly returned during our regular business hours. We appreciate your understanding and cooperation.
Payment will be taken If you have standing appointments or a series of pre-scheduled appointments, we will contact you to pay the assessed cancellation fee. If the cancellation fee is not paid, we will work with your service provider(s) to determine if future appointments should be removed from the appointment book. Cancellation fees apply to all of our services and this policy applies to all clients. As always, extenuating circumstances will be taken into consideration.
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What happens if I am running late?
- We understand that unforeseen circumstances can occur. You have a 10-minute grace period before a $30 late fee is applied. If you are more than 15 minutes late, we may need to reschedule unless the professional’s schedule allows for accommodation. Please note that exceptions to this policy will be considered on a case-by-case basis.
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Can I change Styles?
When it comes to changing styles on the day of your appointment, it may not always be possible due to time constraints and prior commitments. However, we can assure you we will do our best to accommodate any changes or adjustments during the appointment itself, base on availability and feasibility. We encourage you to reach out ahead of time if you have any specific requests or changes you would like to discuss so we can better prepare and provide you with the best possible experience.
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How to cancel or reschedule
Please text your information to 412-339-0219 (no call) for appointment rescheduling, or cancellations and allow 24 hours for us to get back to you.
For express rescheduling please call our 24/7 hotline 412-342-2727 for immediate assistance.
Avoid using email or Google messages for these purposes. To prevent cancellation fees, kindly take note of the following policy: Appointments canceled or rescheduled within 48 business hours of the appointment subject to a 50% charge of the service total. For appointments canceled within 24 hours, on same day, or for ‘no show’ appointments, a 100% charge of the service total applies as this timeslot cannot be filled. All calls and messages will be promptly returned during our regular business hours. We appreciate your understanding and cooperation.