Studio Standards
Studio Standards At Zoe Extensions & Wig Salon, every experience is thoughtfully curated with precision, discretion, and intention. Deposits & Booking A non-refundable deposit is required to reserve your appointment:
35% – Standard Services
50% – Essential Sessions
65% – Luxury Experiences (includes custom materials)
Appointments are confirmed once the deposit is received and will automatically release if not submitted within 6 hours.
A consultation is required prior to booking any Luxury Install appointment. Install appointments scheduled without a prior consultation will be canceled, and deposits remain non-refundable. Consultation recommendations and pricing are valid for 30 days.
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PREFERRED PAYMENT METHODS: Cash or Zelle. All major credit and debit cards are accepted.
All deposits and sales are final.
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Guest Policy•
Appointments are reserved exclusively for the scheduled client. One accompanying guest is permitted when necessary for accessibility support. Additional guests cannot be accommodated. Service animals only.
During Your Visit
To deliver a tailored and exceptional result, services cannot be rushed. Please allocate sufficient time for your appointment. Before-and-after images may be taken for documentation. Facial images require consent. Recording or photography is not permitted without authorization. Please disclose any product allergies when booking. If you are experiencing a contagious illness, kindly reschedule. Additional services incur additional charges. Payment is due at the time of service. All deposits and sales are final.​
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Privacy & Professionalism
We are committed to maintaining a private and respectful environment. Should any concerns arise, we kindly ask that you contact us directly so we may resolve them promptly. We do not engage in public discussions regarding private salon matters and reserve the right to protect the integrity of our business.
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Cancellation or Rescheduling Policy
To reschedule or cancel an appointment, please text 412-339-0219 (text only). Kindly allow up to 24 hours for a response during business hours. For urgent matters, you may call our 24/7 hotline at 412-342-2727.
We kindly ask that all appointment changes be made at least 48 business hours in advance.
Appointments canceled or rescheduled within 48 business hours will incur a fee of 50% of the scheduled service total. Cancellations made within 24 hours, same-day cancellations, or missed appointments will be charged 100% of the service total, as this time has been exclusively reserved for you.
Cancellation fees apply to all services. Outstanding balances must be resolved before future appointments can be confirmed.
We understand that unforeseen circumstances may arise and will review exceptional situations at our discretion.
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Late Arrival Policy
- Late Arrival Policy We understand that unforeseen circumstances may arise. A 10-minute grace period is provided for all appointments.
Arrivals beyond 10 minutes may require adjustment of your service or a late fee. If you are more than 15 minutes late, your appointment may need to be rescheduled to preserve the quality of the service and respect the schedule of other clients.
Exceptions may be considered at our discretion.
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Service Modifications
S Requests to change your selected style or service on the day of your appointment may not be accommodated due to time allocations and prior commitments. While we will make every effort to accommodate adjustments when possible, modifications are subject to availability and feasibility at the time of your appointment. To ensure the best possible result, we recommend discussing any desired changes in advance so we may prepare accordingly.